Service Operations Specialist

Department: 245 Optimization Sell Off Location: Cleveland, OH The Service Operations Specialist serves as the service intelligence and risk management partner to the Red Label team. This role owns service data integrity, deviation tracking, performance monitoring, and trend identification to proactively protect and enhance the Owner experience. Embedded within the team, this position partners closely with Red Label Team Managers, Sales Directors, and Operations Business to ensure insights are accurate, actionable, and strategically leveraged. DUTIES & RESPONSIBILITIES - Own and document all service deviations impacting the Owner experience, ensuring complete and accurate narratives - Review daily and weekend activity to confirm all relevant service impacts are captured and reflected in reporting tools - Maintain and update Owner profiles with service feedback and relevant history - Own and monitor team KPIs and individual performance metrics, identifying trends, risks, and gaps - Analy...