Service Desk Analyst

Department: 820 MIS Location: Cleveland, OH Overview Flexjet is currently seeking a dedicated and committed Service Desk Analyst who will be responsible for providing first level support of service requests. The ideal candidate is customer motivated and will work to understand the needs of our users. Our staff works in a team environment and is supported by a full-service network infrastructure group as well as a team of in-house developers. *Please note, the shift requirement of this position may include weekend days. Responsibilities - Handle service requests that come in via our help desk system (Zendesk), phone or email - Monitor end-user reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel using Flexjet's incident management and request fulfillment processes. - Document issues found and troubleshooting practices. - Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process...