Information Technology Specialist (Direct Hire)

This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties Help - Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. - Assist in the design, configuration, implementation, and maintenance of enterprise-class computer hardware, operating systems, and end user services. - Support the development and implementation of short-term and long-term system and process improvement plans for NASA endpoints and end user services, ensuring that the changes can be implemented with minimal disruption. - Monitor daily operations of the end user environment and recommend solutions to maintain service availability and performance. - Prepare and maintain technical documentation, including system diagrams, process flows, specifications, and user guides. - Partic...